Terms of payment

Our Terms and conditions
The following Terms and conditions apply to all bookings made on this website. Please take a moment to read them before making a Booking.
In these Terms and conditions the following definitions apply:
1. DEFINITIONS
“Company”, “we”, “us”, “our” means Servizitalia Soc. Coop. a rl., under current Italian legislation and registered with the Mercantile Register of Palermo, under Tax Identification Number IT03735930822.
“Customer” means the person who pays for the Booking.
“Passengers” means all passengers named and unnamed on the Booking.
“Participants” means all participants named and unnamed on the Booking.
“You” and “your” means any customer, including all passengers and participants (or any of them as applicable) named on a Booking.
“Booking” means the booking for transfer services or tours made with us.
“Transfer Voucher”, “Booking Voucher”, “Voucher” means the written confirmation of the Booking we will send to you by email.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Website” means www.travel.servizitalia.it.

2. ABOUT US
Servizitalia soc. Coop. is a PCO and travel agency. We provids organized tours in Sicily and  transport management services, for individuals and groups, trading as " travel.servizitalia.it ", of which we have sole ownership. Our registered office is in Via Salvatore Puglisi, 15, 90143, Palermo, Italy.
Our telephone number is (+39) 0916250453, our principal website is www.servizitalia.com. For the purpose of providing this specific service we operate through the travel.servizitalia.it website and with the travel@servizitalia.it. email address. We work with Transport Operators who deliver a professional Transfer Service for transporting people, or act as an agency with capacity to offer transport services, holding the relevant licences and permits required by national law for this activity.
In no case shall the transport services be considered as package travel in the terms of Council Directive 90/314/EEC, of 13 June 1990.
Before requesting a service offered on our Website you should ensure that you have read and understood these Terms, as they will govern any subsequent Contract. By making a Booking, you confirm you have read these Terms and have the legal capacity to accept them on behalf of yourself and all the Passengers and Participants. If you do not understand any of the Contract conditions, we strongly recommend that you contact us before proceeding with any booking. If you do not wish to be bound by these Terms, regrettably you may not make a booking with us.

3. ONLINE BOOKING PROCEDURE
The person making the Booking must be at least 18 years of age and has the responsibility to follow the online booking process, ensure all the details provided are correct and complete and make full payment.
Upon entering into a contract with Servizitalia Soc. Coop. the Company will undertake the necessary formalities to organize the requested services.
The contract becomes legally binding when you have payed your booking.
You are required to acknowledge all notifications we make to you. However, in the event that you fail to acknowledge receipt of an email, the records that exist on our email server shall be considered as proof of reception.
The Transfer Vouchers which must be presented to the Transport Operator or Guide should be printed out so that each Voucher is readily available for inspection by the driver or guide. Failure by the Lead Passenger to present the Voucher may result in the Transfer Service not being provided. We recommend that you print out and carry with you all communications between the parties in addition to the Transfer Vouchers.
Minors are strictly prohibited from seeking any service from us, and their parents, legal guardians or other persons responsible for them should contact us immediately should a minor make a Booking with the Company for the provision of a service in order to enable us to cancel the registration forthwith. Minors are not allowed to travel with us without an adult passenger in their company.

4. PAYMENT
We accept all widely used payment methods including credit card (American Express, MasterCard/Diners International, Visa) and PayPal.
Prices are charged in Euros and any currency conversion facility is provided as an approximation tool only.
We inform you that for the payment you will be redirected to the Bancasella website. The privacy of your personal data is guaranteed by the bank’s security procedures. at the conclusion of the payment you will be redirected to our website for confirmation of purchase
5. CANCELLATIONS BY YOU
Any cancellation of Contract must be made by email. addressed to travel@servizitalia.it. You may cancel booked Transfer Services separately or cancel the whole Booking.
Transfer services: If we receive your cancellation request more than 15 days before the scheduled pickup time of the Transfer Service you wish to cancel, the amount paid for this transfer will be fully refunded. There will be no refund for cancellations received less than 15 days from the scheduled time of the Transfer Service you wish to cancel.
Tours: If we receive your cancellation request more than 15 days before the scheduled tour date, the amount paid for tour booking will be fully refunded. There will be no refund for cancellations received less than 15 days from the scheduled date of the tour you wish to cancel.

6. CHANGES AND CANCELLATIONS BY US
Tours may be cancelled because we do not reach the minimum number of participants necessary for the required by the tour. In this case or any other case for which we may need to cancel your Booking, you will be fully refunded but we shall have no further liability to you arising out of such cancellation. We will, however, use all reasonable efforts to try and find suitable alternatives for any confirmed Booking subsequently cancelled by us.

7. OUR LIABILITY
If we fail to comply with these Terms, we shall only be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence and only up to the value of the fare paid by you. We will not be held responsible for any loss or damage that is not foreseeable nor that is consequential. We are not liable for breaches that are not directly attributable to us, or those produced by accident, force majeure, or due to legal or administrative requirements.
We cannot be held liable for incidents that may occur during the provision of the service, more specifically illnesses, personal injuries or death, unless caused by our negligence.
This means that, subject to these Terms, we may accept responsibility if, for example, you suffer death or personal injury or your Transfer Service is not provided as promised or proves deficient as a result of the failure of ourselves, our employees, or Transfer Operators to use reasonable skill and care in making, performing or providing, as applicable, your contracted transport service. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
In addition, we will only be responsible for what our employees, Guides and Transfer Operators do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do.
Nothing in these Terms and conditions excludes or limits: a. our liability to you for any death or personal injury resulting from our negligence b. any of your other statutory rights as a consumer that cannot be excluded or limited.

 

8. FORCE MAJEURE
We accept no liability and will not pay any compensation where the performance of our obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, accidents suffered by third parties on the transfer route, police checkpoints, unusual traffic levels, or industrial action.

9. CONTACT
All contact related to the amendment of booking information must be requested by email to travel@servizitalia.it
In the event of unavoidable alterations to the contract, we will inform you by emailing the address provided by you at the moment of booking, the act of sending this email being considered as proof of receipt by you. The same system applies to all other advisory emails which we may send to you. It is therefore essential that you check that the email address provided by you is correct and that you read any incoming emails up to the time of your transfer service or guided tour.

 

10. BAGGAGE ALLOWANCE / CAPACITY
For shuttle transfers, each passenger has a luggage entitlement of 1x bag or suitcase per person, maximum combined size of 158cm (length + width + height) and hand luggage, such as handbags & small bags.
Private transfer vehicles have luggage capacity of at least 1x bag or suitcase per passenger seat based on a maximum combined size of 158cm (length + width + height) per item. The Passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage.
Your acceptance of the proposed Contract and its Terms and conditions is considered as tacit agreement that under no circumstances will you include in your luggage, nor carry on your person, any object in contravention with the legislation of the country in which the transfers will be offered (firearms etc), nor those likely to be injurious to any third party, nor any items of excessive size, weight, fragility or perishability. Animals are not allowed.
Transport of luggage and other belongings is undertaken solely at your risk and under no circumstances can we be held responsible for any loss or damage. Such risk of loss or damage should be the object of private insurance taken out by you prior to departure.

11. YOUR RESPONSIBILITY
By entering into this Contract you implicitly declare that: You are of legal age and in full use of your mental faculties thus enabling you to comply with all your legal responsibilities concerning this agreement. You are aware of the extent of the services which are the object of this contract, of the aforementioned information concerning us, of the content of these Terms and conditions. The credit cards that you use belong to you and that there are sufficient funds to cover the cost of the service. You understand that you must notify us as soon as is reasonably possible of any alteration to the details that you have provided.
The services to be supplied are in accordance with the details specified in the Voucher sent by email. It is your responsibility to provide at the time of reservation full and accurate addresses for the pickup and destination points. It is therefore your responsibility to print out and check the Voucher for accuracy. If the details of the Voucher are incorrect you must contact us immediately to rectify these. Particular care should be taken when completing the reservation to ensure that all compulsory fields as indicated by an asterisk (*) have been filled in accurately. We are not liable for any reservations made which are impossible to carry out and you will not be reimbursed for such reservations.

12. RIGHT OF ADMITTANCE / USER CONDUCT
In entering into this contract you tacitly accord to us and the Transport Operator the right to refuse to transport any passenger who, at the driver’s discretion, may be under the influence of alcohol or drugs and those whose behaviour may be considered dangerous to the driver of the vehicle, to other passengers or to themselves.
No alcoholic drinks may be carried in the Transport Operator’s vehicles for the purpose of on-board consumption. This prohibition extends to narcotics.
Smoking is forbidden inside vehicles or the immediate vicinity.
Eating inside the vehicle is not allowed.

13. COMPLAINTS
If the service you received does not meet your expectations, this must be immediately reported to us at the moment the problem occurs. Complaints received after the transfer service has been completed and which were not brought to our attention at the time of the transfer may not be upheld as we were not given an opportunity to intervene or otherwise provide assistance. Our contact details are provided on your Voucher.
Written complaints should be received no later than 28 days after your return date and sent by email to travel@servizitalia.it

14. INTELLECTUAL PROPERTY RIGHTS
Copyrights, trademarks and other intellectual property rights of the websites have been granted under license to the Company and are protected by national and international regulations governing intellectual property.
Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without our express consent.
Any unlawful use of our Website for any purpose whatsoever is strictly prohibited under all circumstances.
The total content of this Website is protected by both industrial and intellectual property rights and is exclusively owned by travel.servizitalia.it It is expressly prohibited to use the Website and its content, as well as databases and the software required for its display or operation, for any commercial purposes.

15. GOVERNING LAW AND JURISDICTION
These General Conditions shall be governed by current Italian law.
The contract agreed between the Company and you shall be governed in accordance with Italian legislation.
Settlement of any disputes that may arise between you and us will be subject to Italian jurisdiction in the courts of Palermo.
The invalidity or unenforceability of any provisions of this Terms shall not affect the validity or enforceability of any other provision of this Terms, which shall remain in full force and effect.

16. PRIVACY POLICY
The internet user accessing the travel.servizitalia.it  website does so anonymously and is not registered by us for any online service. The user remains anonymous throughout his search through all information on the Website. User must provide personal data only to purchase our services. All user data shall be kept strictly confidential and shall be used only for the authorized purposes of booking services.
For full detail on our internet privacy policy, see the privacy policy page on this website.